How can I make a room reservation?
Reservations can be made directly:
- Via the resort’s official website
- Via email to reservations@melco-resorts.com.cy
- Via a phone call to +357 25 088068 & +357 25 088888
What are the Room Reservations Department’s operational hours?
- Monday - Friday: 09:00 – 18:00
- Saturday - Sunday: 09:00 – 17:00
- Public Holidays: 09:00 – 17:00
Do I need to prepay for my reservation?
- Some rates require full prepayment at the time of booking, while others allow payment upon arrival at the hotel. The requirement depends on the rate plan selected.
Can I hold a room without a credit card?
- Most reservations require a valid credit card, especially during high‑demand periods.
Do I need a credit card to secure my reservation?
- A valid credit card is required to guarantee the booking and cover incidentals during your stay.
Can I pay with a different credit card than the one used at the time of the booking?
- Yes, you can use a different credit card than the one used at the time of the booking.
What payment methods are accepted?
- Major credit cards
- Cash
Can I add extra guests to my room?
- Yes, but additional charges may apply depending on room type and occupancy limits of the room type already booked.
Do I need to prepay for my reservation?
- Some rates require full prepayment at the time of booking, while others allow payment upon arrival at the hotel or when the free cancellation period ends. The requirement depends on the rate plan selected.
Do you offer group rates for multiple rooms?
- Group rates are offered when the booking is for 10 rooms and above.
Can I modify my reservation after the booking is confirmed?
- Most bookings allow modifications depending on the rate type. Changes are subject to availability and may affect the price.
Can someone else check-in on my behalf?
- No, only the persons listed on the reservation can check-in and present valid identification.
Can I check-in without the person who booked the room?
- Yes you can, only if they are listed on the reservation and present valid identification.
Will I receive a booking confirmation email?
- A confirmation email is sent immediately after your booking is done. Guests should verify that all details are correct.
What should I do if I don’t receive my booking confirmation?
- Guests should check spam folders or contact the hotel to resend the confirmation.
Can I shorten my stay after check‑in?
- Early departure fees may apply depending on the booking conditions.
Is a deposit required at check‑in?
- A refundable security deposit (credit card authorisation) of €100 per room, per day is taken to cover incidentals such as dining, mini bar, or spa charges.
Can I change the name on my reservation?
- For third‑party reservations name changes are NOT allowed.
- For direct reservations, name changes are usually allowed depending on the rate plan restrictions, period and availability.
Can I extend my stay once I am already checked-in?
- Extensions are possible but depend on room availability and may be charged at the current rate.
Is breakfast included in all room rates?
- All rates include accommodation and breakfast.
Can I add Half Board to my reservation later?
- Half Board can typically be added before arrival or at check‑in.
Are there additional resort fees or taxes?
- No. Additional taxes are to be paid upon check-in.
Is my room reserved if I arrive late at night?
- Late arrivals are allowed, but guests should inform the hotel in advance.
Can I receive an invoice for my stay?
- We require full company details and invoices can be issued during check‑out or can be sent via email upon request.
Can I split the bill between multiple guests?
- Yes, billing can usually be divided among guests if arranged at check‑out.
What happens if my credit card is declined?
- If the credit card cannot be authorised, the reservation may be cancelled unless an updated payment method is provided promptly.
Can I request specific room features (view, floor, bed type)?
- Preferences can be noted during booking, but they are subject to availability at check‑in.
Can I book connecting rooms?
- Yes, but they must be requested in advance and confirmed by the hotel.
Can I request a crib or extra bed?
- Yes, but availability is limited and may incur a charge depending on the room type and the occupancy limits on the room type booked.
What is the no‑show policy?
- If a guest does not arrive and has not cancelled, the hotel may charge the 100% of the full stay and the room is released.
Can I request room upgrades or special arrangements?
- Yes, subject to availability.
- Guests celebrating special occasions can request amenities such as cakes, decorations, or room enhancements and charges may apply.
Is luggage storage available if I arrive early?
- Yes, the hotel offers complimentary luggage storage before check‑in and after check‑out.
What is the check‑in and check‑out time?
- Standard check‑in is at 15:00.
- Standard check-out is at 12:00.
- Early check‑in or late check‑out may be available upon request and subject to availability with additional charges.
What documents are required at check‑in?
- Valid ID or passport.
- Credit card for incidentals.

City of Deals | City of Dreams Mediterranean